Senior Specialty Collections Manager , Careers At Aqua Finance

Careers At Aqua Finance

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We’re a leading provider of consumer financing solutions to businesses in the Water Treatment, Home Improvement, HVAC, Recreation, and Pool & Spa industries. We work with dealers, contractors, and retailers nationwide so they can offer financing options to their customers.

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Looking to join an inclusive, service-oriented team that works hard but loves to have fun and support the community? We’d love to hear from you. Check out our current opportunities or send your resume to careers@aquafinance.com

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Senior Specialty Collections Manager

Department:	Account Servicing
Location:

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Senior Specialty Collections Manager

The Senior Specialty Collections Manager is responsible for overseeing the skip tracing process on outstanding delinquent loans by developing and implementing strategies for effective skip tracing. They manage a team of Skip and Loss Prevention Specialists, ensuring compliance with company policies and procedures. The Senior Specialty Collections Manager will help maintain accurate account records and provide reporting and analysis on the skip strategy and activities.

Essential Functions

Develop and implement skip strategies for locating delinquent debtors
Monitor and analyze performance to help adjust skip strategies
Provide reporting and analysis of findings and success rates
Review recreation accounts to ensure the account has been skipped and is ready for the repossession process
Review first payment defaults and report to leadership on findings
Review accounts to spot collection trends, dealer issues and orchestrate a plan for resolution
Help complete month end duties
Investigate, resolve, and respond to escalated issues

Required Education and Experience

Bachelor's degree in business, or a related field, or commensurate work experience required
7 years in collections or customer service discipline with progressively elevated roles required
3 years of people management experience required
Financial industry experience preferred
Bilingual (English and Spanish) candidate beneficial
Attention to detail and accuracy required
Excellent verbal and written communication skills required
Proficient in the utilization of Microsoft Office Suite
Ability to thrive in a fast-paced work environment

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.

This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.

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